Refund and Returns Policy – Sandras Clothing

Refund & Returns Policy

Last Updated: July 2026

At Sandra’s Clothings, we are committed to providing high-quality swimwear and excellent customer service. Please read our Refund & Returns Policy carefully before placing your order.

Returns

Due to hygiene and health regulations, all bikinis, one-piece swimsuits, swimwear, and intimate apparel are final sale and cannot be returned or exchanged once delivered, except in cases where the item is defective, damaged, or an incorrect product was shipped.

To be eligible for a return, the item must:

Be unused, unworn, and unwashed.
Have all original tags attached.
Be in its original packaging.
Show no signs of wear, makeup, perfume, deodorant, lotions, stains, or damage.

Return requests must be submitted within 7 days of receiving your order.

Sizing Disclaimer

We encourage all customers to carefully review our Size Guide before placing an order. If you have any questions regarding sizing, please contact our customer support before purchasing.

Because swimwear is considered intimate apparel, we do not accept returns or exchanges due to incorrect size selection, unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please include:

Your order number.
Clear photos of the item.
Photos of the packaging (if applicable).

After reviewing your request, we will determine whether you qualify for a replacement or refund.

Refunds

If your refund request is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution or credit card provider to process the refund.

Shipping charges are non-refundable, except when the return is the result of our error.

Exchanges

We only replace items when:

The wrong item was shipped.
The item arrives damaged.
The item has a verified manufacturing defect.

We do not offer exchanges for changes of mind, color preference, or incorrect size selection.

Sale Items

Items purchased on sale, during promotions, clearance events, or with discount codes are final sale and cannot be returned or exchanged.

Return Shipping

If your return is approved, customers are responsible for all return shipping costs unless the return is due to our mistake.

We recommend using a trackable shipping service or purchasing shipping insurance for your return shipment. Sandra’s Clothings is not responsible for lost or undelivered return packages.

Order Cancellations

Orders are processed as quickly as possible. Once an order has been processed or shipped, it cannot be canceled or modified.

If you need to make changes to your order, please contact us immediately after placing it. We will do our best to accommodate your request before fulfillment begins.